Terms and conditions

We know, we know – another page nobody loves to read. But these terms set out how we work together, so it's worth a skim. We've kept it as plain-English as we can.

These terms apply to all services provided by Rah Gardiner trading as Virtual Podcast Studio ("we," "us," "VPS"), and to the use of this website (virtualpodcaststudio.com.au). By engaging our services or browsing this site, you're agreeing to these terms.

Our services

VPS provides podcast production and editing services, including (but not limited to) editing, launch support, show notes, episode publishing, and content repurposing, as described on our services pages.

The specific scope of work for your project – including what's included, your package or rate, payment terms, number of revision rounds, and expected turnaround time – will be set out in your signed service agreement or proposal. That document forms part of these terms and takes precedence over this page where the two differ.

Work does not commence until terms are agreed by both parties.

Payment

Payment terms are agreed individually for each project and confirmed in your signed service agreement or invoice. In general:

  • A deposit may be required to secure your project in our schedule.
  • The balance is payable as set out in your agreement – typically on completion or by an agreed milestone.
  • For hourly-rate work, you'll be invoiced for time spent, regardless of project outcome.
  • Invoices are payable within the timeframe stated on the invoice. Late payment may affect future turnaround times or availability.

All prices are in Australian dollars and exclude GST unless stated otherwise.

Cancellations

We get that plans change. If you need to cancel a project partway through:

  • Any deposit paid is non-refundable, as it secures your place in our production schedule.
  • For hourly-rate work, you'll be invoiced for all time spent up to the point of cancellation.
  • If you cancel before any work has begun, get in touch and we'll have a conversation. We're not monsters – but we are a professional service, and even early-stage work involves real time and resources on our end (prep, scheduling, planning, and turning down other clients to hold your spot). Any resolution will take that into account, and we'll always aim to land somewhere that's fair to everyone.

If we need to cancel or are unable to complete a project (illness, unforeseen circumstances, and so on), we'll let you know as early as possible and discuss a fair resolution, which may include a partial refund for work not yet delivered.

Your responsibilities

To keep your project on track, we ask that you:

  • Provide audio files and any other materials in a usable format and within agreed timeframes
  • Respond to drafts, questions, and feedback within a reasonable timeframe
  • Provide accurate information about your podcast, guests, and any content that needs fact-checking or sensitivity review
  • Let us know promptly about any embargoes, confidentiality requirements, or pre-release restrictions on your content

Delays on your end may affect turnaround times on ours.

Revisions

The number of included revision rounds is set out in your service agreement. Additional revisions beyond that may incur extra charges, which we'll always confirm with you before proceeding.

Ownership of your content

You retain ownership of your podcast content, including raw and edited audio, at all times. Once your project is paid in full, you have full rights to use the final delivered files as you wish.

We don't claim ownership over your content, your voice, or your ideas. We're here to produce and polish – not to own.

Confidentiality

Everything you share with us – audio, scripts, business information, and anything discussed during our work together – is treated as confidential, in line with our privacy policy. This includes unpublished or embargoed episodes, which we will not discuss, reference, or share ahead of their public release.

Using your project as a portfolio example or testimonial

We love showing off great work, but only with your blessing. We will always ask for your permission before:

  • Using your testimonial or feedback in our marketing
  • Referencing your podcast, brand name, or logo in our portfolio, website, or promotional material
  • Using audio clips or excerpts from your project as a sample of our work

This applies to all forms of reference, including logos – we won't use your brand assets to promote ourselves without your explicit sign-off, regardless of the context.

If you're happy for us to share your project publicly, fantastic – just let us know, and we'll confirm exactly what you're comfortable with.

Limitation of liability

We take care and pride in our work, but we can't guarantee specific outcomes like download numbers, chart rankings, or audience growth – podcasting success depends on many factors outside our control.

To the extent permitted by law, our liability for any claim arising from our services is limited to the value of the fees paid for the specific service in question. We're not liable for indirect or consequential losses, including loss of revenue, business opportunities, or reputational damage.

We also rely on third-party platforms and tools (see our privacy policy for details) to deliver our services. We're not responsible for outages, errors, or data issues caused by these third-party platforms, though we'll always do what we reasonably can to minimise disruption to your project.

Force majeure

We're not responsible for delays or failure to deliver services caused by circumstances reasonably beyond our control – including illness, internet or platform outages, natural disasters, or other unforeseen events. We'll communicate with you as soon as possible if this affects your project.

Website use

If you're just browsing this website rather than working with us as a client, please don't reproduce, distribute, or repurpose content from this site (including text, graphics, and branding) without our written permission. We try to keep information on this site accurate and current, but we don't guarantee it's error-free, and we're not liable for any loss arising from reliance on it.

Ending our working relationship

Either party can end a service agreement by giving written notice, as set out in your agreement. You'll remain responsible for payment of any work completed up to that point.

Changes to these terms

We may update these terms from time to time, particularly as our services or tools evolve. The version on this page at the time of your signed service agreement applies to your project. We'll always flag material changes if they affect an active engagement.

Governing law and disputes

These terms are governed by the laws of New South Wales, Australia.

If a dispute arises, we'd rather sort it out like adults than lawyer up immediately. We agree to first try to resolve any disagreement informally, and if that doesn't work, through mediation with a mutually agreed mediator before pursuing any other action.

Questions?

If anything here doesn't make sense, or you'd like to talk through your specific project terms, get in touch.

Email:
rah@rahgardiner.com.au

Post:
PO Box 401, Ashfield NSW 1800

 

This statement was last updated on 4 July 2026.